Privacy Policy

A legal disclaimer

At Alpha Heating & Cooling (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

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1. Information We Collect

We may collect the following types of information:

Personal Information:
   •    Name
   •    Phone number
   •    Email address
   •    Home address
   •    Payment details (for billing purposes)
   •    Service history

Non-Personal Information:
   •    Browser type and version
   •    IP address
   •    Pages visited on our website
   •    Referring site or source
   •    Time and date of visits

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2. How We Use Your Information

We use the information we collect to:
   •    Schedule and provide HVAC services
   •    Respond to inquiries and requests
   •    Send service reminders and updates
   •    Process payments and invoices
   •    Improve our website and services
   •    Comply with legal requirements

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3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties only when necessary to:
   •    Provide and complete services (e.g., dispatch software or payment processors)
   •    Comply with legal obligations
   •    Enforce our service agreements

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4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse, including the use of encryption, firewalls, and secure servers.

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5. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You can set your browser to refuse cookies or alert you when cookies are being sent.

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6. Your Rights and Choices

You have the right to:
   •    Access the personal information we hold about you
   •    Request correction or deletion of your information
   •    Opt out of marketing communications

To exercise these rights, contact us at:
Email: alphaheatingcooling22@gmail.com
Phone: (559) 718-5079

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7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date noted at the top.

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9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Alpha Heating & Cooling
Email: alphaheatingcooling22@gmail.com
Phone: (559) 718-5079